Common Questions

It’s simple: 20% of every purchase is donated to animal rescue. When you use a specific Rescue Code at checkout, that donation goes directly to that organization. If you don't have a code, the donation is automatically directed to Best Friends Animal Society to support their nationwide no-kill mission.

You choose your rescue directly from our Rescue Network Directory and apply their unique Rescue Code at checkout. This ensures your impact goes exactly where you want it.

No purchase goes without an impact. If a purchase is completed without a specific directory selection, the donation will automatically be directed to Best Friends Animal Society.

The small amount of soot produced by burning a well-maintained candle is generally not considered harmful for most people and pets. Soot is a natural byproduct of combustion (similar to what you'd see from cooking oils or toasters), and it is fundamentally different from harmful soot from sources like diesel or coal. However, if you or a pet have a known sensitivity to fragrances or airborne particles, we always recommend ensuring the candle is burned in a well-ventilated space and keeping wicks trimmed to a quarter-inch to minimize soot production.

Most pets don’t experience problems from typical household scented candles when they’re used as directed. However, animals have a much more sensitive and powerful sense of smell than humans, meaning even fragrances we find pleasant can be overwhelming or irritating to them. We recommend burning candles in large, well-ventilated areas, keeping them out of reach of pets, and discontinuing use if you notice sneezing, coughing, or watery eyes in your pet.

This usually happens when the wick is too long or the flame is disturbed by a draft. To ensure the cleanest burn for your home and health, always trim the wick to one-quarter inch before each burn and keep candles away from vents or breezes.

ALL ORDERS SHIP FREE. We currently ship throughout the continental United States. No minimums, no surprises.

Orders typically ship out within 1–3 business days. Most orders arrive within 3–5 business days via USPS or UPS. You’ll receive an automated email with tracking info as soon as it leaves our facility.

If your candle arrives damaged or incorrect, please reach out within 7 days and we’ll make it right. Because each purchase triggers a donation to a rescue, we are unable to offer returns based on scent preference.

We use a custom, expertly crafted soy/paraffin wax blend. It burns slow and delivers an incredible scent throw without leaving behind wax residue when burned properly. Our wicks are 100% lead-free.

We do not use essential oils in our candles. We use premium fragrance oils to ensure a consistent, safe, and powerful scent experience.

Our 10.5 oz candles burn for approximately 70-80 hours when used properly. Remember to trim your wick to 1/4 inch and ensure the first burn reaches the edges of the jar to prevent tunneling.