Shipping policy
Shipping Policy
Last updated: October 20, 2026
Thank you for shopping with Forever Home Candle. This policy explains how we process and ship orders, what to expect after your purchase, and what to do if something goes wrong along the way.
Order Processing
We begin processing orders as quickly as possible after they are placed.
Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.
During periods of unusually high order volume, launches, holidays, or other circumstances outside our control, processing may take longer than usual.
Free Shipping
Standard shipping is free on every Forever Home Candle order.
Any available shipping options and estimated delivery times will be shown at checkout before you complete your purchase.
Delivery Times
Estimated delivery times begin once your order has shipped.
Delivery estimates are not guarantees. Actual delivery times may be affected by carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our control.
Order Tracking
When tracking is available, we’ll email you a shipping confirmation containing your tracking number and a link to follow your package.
Please allow some time for tracking information to update after the carrier receives your shipment.
Where We Ship
Forever Home Candle currently ships within the continental United States.
Shipping Address
Please double-check your shipping address before completing your order.
If you notice an error after placing your order, contact us at orders@foreverhomecandle.co as soon as possible. We’ll do our best to make the correction before your order ships, but we cannot guarantee that changes can be made once processing has begun.
We are not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout.
Lost or Delayed Packages
Carrier delays can occasionally occur after an order leaves our facility.
If your tracking information appears stalled, your package is significantly delayed, or you believe your order has been lost, contact us at orders@foreverhomecandle.co and we’ll help you determine the next steps.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include your order number, a brief description of the damage, and photos of the item and packaging when possible. We’ll review the issue and make it right.
Please do not discard damaged merchandise or packaging until we’ve had an opportunity to review your claim.
Order Changes & Cancellations
We begin processing orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed.
If you need to make a change, contact us at orders@foreverhomecandle.co as soon as possible. If the order has not yet been processed or shipped, we’ll do our best to help.
Once an order is in transit, we are unable to change the shipping address or modify the contents of the order.
Questions?
For shipping questions, address corrections, lost or delayed packages, damaged deliveries, or order changes, contact us at:
Please include your order number whenever possible so we can assist you quickly.