Refund policy
Returns
Because every Forever Home Candle purchase helps support animal rescue, most purchases are final sale and are not eligible for return based on preference or change of mind.
In particular, candles cannot be returned or exchanged for scent preference.
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.
Please do not send any item back to us without contacting us first.
Damages, defects, and incorrect items
Please inspect your order when it arrives.
If an item is damaged or defective, or if you received an item you did not order, contact us at care@foreverhomecandle.co within 7 days of delivery.
Please include your order number, a description of the issue, and photos when applicable. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
We will provide instructions if we need the item returned. Do not return damaged or incorrect merchandise unless we ask you to do so.
Non-returnable items
Unless otherwise stated on the applicable product page or required by law, our products are generally non-returnable and final sale.
This includes:
- Candles returned because of scent preference
- Items you no longer want or ordered by mistake
- Used, burned, worn, washed, or altered merchandise
- Items damaged after delivery through misuse, improper care, or ordinary wear
If you are unsure whether an issue with your order qualifies for a replacement or refund, please contact us and we’ll be happy to review it.
Exchanges
We do not generally offer exchanges for preference, including exchanges of candles for a different scent.
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can determine the appropriate resolution.
Refunds
When a refund is approved, it will be issued to your original payment method unless otherwise stated.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges, if any, are not refundable unless the refund is related to a damaged, defective, or incorrect order or otherwise required by law.
Cancellations
We begin processing orders as quickly as possible and cannot guarantee that an order can be changed or canceled after it has been placed.
If you notice a problem with your order, contact us at care@foreverhomecandle.co as soon as possible and we’ll do our best to help before the order ships.
Your legal rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to merchandise that is defective, damaged, incorrectly supplied, materially different from its description, or otherwise does not comply with applicable law.
Contact
For questions about an order, cancellation request, damaged or defective merchandise, or an incorrect item, contact:
Please include your order number so we can assist you as quickly as possible.